1. Return Window
30-Day Return Policy: You have 30 days from the date of delivery to return eligible items. The period begins on the day you receive your order.
Exceptions:
- Perishable items (food, flowers) — 7 days
- Personalized or customized items — No returns
- Items damaged due to misuse — No returns
2. Eligible Items
Most items purchased from ASO Online Market are eligible for return, provided they meet these conditions:
- Item must be in original packaging
- All tags and labels must be attached
- Item must not be used or damaged
- Original receipt or order confirmation required
- Within the 30-day return window
3. Non-Returnable Items
- Perishable food items, fresh flowers and plants
- Personalized products and digital downloads
- Undergarments, swimwear, jewelry and watches
- Items damaged by misuse, opened software or media
4. Return Process
Contact Us
Call or email within 30 days.
Get Instructions
We'll provide return instructions and label.
Receive Refund
7-10 business days processing.
5. Refund Information
Processing Time: Refunds are processed within 7-10 business days after we receive your return.
Refund Methods: Original payment method, store credit (faster processing), or exchange for a different item.
Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error. You are responsible for return shipping costs unless we provide a prepaid label.
6. Need to Make a Return?
Contact our customer service team to initiate a return or for any questions — Contact Us, email returns@asoonlinemarket.com, or see our Return FAQ.
