Frequently Asked Questions
Click on the "Register" link in the top navigation, fill in your details including name, email, and password, then click "Create Account". You'll receive a confirmation email to verify your account.
Click on "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Browse our shop, add items to your cart, and proceed to checkout. You will need to provide your delivery details and choose a payment method (Paystack or Bank Transfer).
We accept all major credit/debit cards and Mobile Money via Paystack. We also support direct bank transfers for larger orders.
All prices displayed on our website are inclusive of applicable taxes. The final amount you'll pay is exactly what's shown during checkout.
Shipping is free for orders over GH₵500. For orders below this amount, delivery is calculated at checkout based on your region. Express delivery options are available for an additional fee.
Delivery within Accra usually takes 1-2 business days. Nationwide delivery outside Accra takes 3-5 business days depending on your location.
Yes! We now ship our Made in Ghana goods worldwide. Flat-rate international delivery is charged in Ghanaian Cedis (GHS) and paid securely via Paystack. Simply select your delivery zone and country at checkout. International customs duties or import fees at the destination are the recipient's responsibility.
We offer a 30-day return policy for most items. Items must be in original condition with tags attached. Some items like perishable goods may not be returnable. See our full Returns Policy for details.
Contact our customer service team within 30 days of delivery with your order number. We'll provide instructions and a return shipping label for sending back the item.